- Booking Form
- Terms and Conditions
- Cancellation/Refund Policy
When you forward your booking form to us, it is understood by ACONCAGUA MOUNTAIN GUIDES that you acknowledge and agree to all the terms and conditions set out in the TERMS AND CONDITIONS on this page. Also, it is understood by ACONCAGUA MOUNTAIN GUIDES that THE INFORMATION IN THIS FORM IS CURRENT AND ACCURATE.
In case you come with a friend or a relative please, fill in a different form per member. Thank you for your time!!
The following general conditions are governed by the provisions set forth in Act 18.829, Decree 2.182/72, and Resolution 404/72.
ACONCAGUA MOUNTAIN GUIDES, with offices at 352 Beltrán St., Godoy Cruz, Mendoza, Argentina, hereinafter referred to as the Company, hereby sets forth its general operation conditions for the provision of tourist services:
KNOWLEDGE OF CONDITIONS SET FORTH: when the passenger (as well as any person who has a reservation under the passenger’s name) sends the booking form and it is accepted by ACONCAGUA MOUNTAIN GUIDES, it is understood that the passenger acknowledges and agrees to all the conditions herein and certifies that the information submitted in the booking form is complete and true. Likewise, the passenger agrees to inform these operation conditions to all persons reserved under the passenger’s name. The Company, on accepting the reservation, covenants and agrees to fulfill its obligations as herein provided.
TRIP CANCELLATION INSURANCE
PARTICIPANT RESPONSIBILITY: Trip participants are responsible for their own well-being. This includes good health and strong physical condition. Participants joining a trek, climb or program may be required to obtain a physician’s release prior to departure. Expedition members are responsible for: knowing all pre-departure information, preparing proper equipment and clothing, conforming to basic standards of personal hygiene (to minimize the risk of traveler’s diseases) and acting in a considerate manner toward all group members and with respect for each country’s customs. Participant also agrees to follow the appropriate Leave No Trace practices. Participants are prohibited from using illegal drugs and alcohol while on Aconcagua Mountain Guide programs, climbs and treks. Participant gives their consent for Aconcagua Mountain Guides to use their photograph, likeness and/or voice to be used in its publications, including its website.
EXPEDITIONS, NON-USED SERVICES: the price of the program is quoted as a package. Therefore, no refund or compensation shall be given for non-use of certain services such as hotel stays, transportation, permits or any other service that is included in the trip and has not been used by the passenger.
NON-USED LOGISTICAL SUPPORT SERVICES IN ACONCAGUA: when a reservation of logistical support services in Aconcagua is not used in its totality, the client may request a refund of those non-used services. ACONCAGUA MOUNTAIN GUIDES will make a refund of the 70% of the total, retaining the 30% as penalty. The reimbursement may be done in different ways, and may have a maximum delay of 30 days according to the complexity of the administrative information needed to do this refund.
EXPENSES DERIVING FROM ABANDONMENT OF JOURNEY: the itinerary price is quoted on the basis of group services so as to provide more and better services at a low cost. Whenever the passenger abandons the group for any reason (personal reasons, sickness, among others), the services taken by the passenger thereafter are on a private basis. These services will have an additional cost that shall be paid by the passenger because they are not included in the price. Even though, the passenger will be allowed to use reserved hotel stays even outside the dates scheduled for the whole group.
CHANGES MADE BY THE COMPANY PRIOR DEPARTURE: the Company may change itineraries, services, departure dates, etc. in order to provide a better service or because of acts of God or force major. Force major reasons include: strikes, earthquakes, civil war, quarantine, revolutions, fires, adverse meteorological conditions, epidemics, bad road conditions o road breakage. These reasons are just illustrative. The Company retains the right to cancel the trip due to force major. The cancellation shall be informed in writing to the passenger, who may opt for:
A) Demanding the refund of the full price paid to the Company.
B) Deciding on an alternative trip and pay an additional sum of money or get a refund, whatever the case may be, if there is any price difference.
CHANGES MADE BY THE COMPANY DURING THE TRIP: the nature of this trip requires flexibility as regards changes. Daily itineraries and coordination details are considered as objectives to be achieved, not as contractual obligations. To participate in the Company’s adventure trips is essential that the passenger consents to this flexibility. Furthermore, the Company shall not be held responsible for delays or alterations in the program due to (not exclusively) baggage loss with the airline, bad weather conditions, any accidents suffered by mules, breakage of gear, flight cancellations, disease, wars, strikes, and any other act of God. Any expense deriving therefrom shall be borne by the passenger.
GUIDES: RIGHTS AND OBLIGATIONS: Given the nature of the service hired by the passenger, both the objectives of the program and the decisions taken by the guide as program leader are final. If the guide considers that the passenger’s behavior, physical condition, mental illness or any other reason emanating from said passenger may be dangerous to the safety, health or well-being of said passenger or of the whole group, the passenger will be asked to abandon the journey and shall not be entitled to any refund whatsoever. In the event it is necessary, the company is entitled to resort to law enforcement personnel. Besides, the guide, as the group leader, can decide on any change during the progress of the program, if he/she considers the team is in danger and if such change will be for the good of the activity. The passenger acknowledges the guide’s authority concerning decisions that encompass changes in the programs or expeditions.
EQUIPMENT AND CLOTHING: it is the passenger’s responsibility to bring and wear adequate equipment and clothing. Said items are detailed in the information of the journey and will be checked by the Company’s guides on the first day of the trip. The staff of the Company is fully capable to advise the passenger on the necessary equipment. ACONCAGUA MOUNTAIN GUIDES, its guides, coordinators and any other party working for the Company shall not be held responsible for any accident or inconvenience associated to the equipment or clothing.
COMPLAINTS: neither the ACONCAGUA MOUNTAIN GUIDES, nor service providers shall deem a complaint as formal unless said complaint is submitted within 15 days after the end of the journey in writing way (by e-mail or note).
LEGAL RESPONSIBILITY: reservations are accepted on the grounds that the passenger (and all the person who has a reservation under the passenger’s name) has acknowledged and accepted the potential risks that this type of trips may entail, that the passenger is mentally and physically capable of participating in the activities required, that his/her participation is voluntary, and that – although ACONCAGUA MOUNTAIN GUIDES has taken all necessary steps to provide the passenger with adequate equipment and trained guides – the passenger acknowledges that adventure activities are risky. Certainly, this risk is inherent to the activity and cannot be avoided without destroying the activity’s unique characteristic. Said inherent risks may cause equipment loss or damage or accidental injuries, sicknesses or, in extreme cases, permanent trauma or death. It is not ACONCAGUA MOUNTAIN GUIDES´s intention to frighten the passenger or curtail his/her enthusiasm, nevertheless, it is important that the passenger knows in advance which risks are involved. The following are some examples of said risks: avalanche, lightning, rock instability or fall, snow, ice, extreme hot or cold temperatures, dehydration, acute mountain illness, winds, mountain equipment failures, human error. The passenger acknowledges that this list is not exhaustive and that there are other unknown or unpredictable risks that may cause harm.
LIMITATION OF THE COMPANY´S OBLIGATIONS: the Company´s liabilities and obligations in connection with any event or failure shall be limited to and shall not exceed the price of the trip.
LAW, JURISDICTION AND COMPETENCY: these conditions and the annexes attached hereto shall be exclusively governed by the regulations in force. Any conflict shall be settled by the Ordinary Courts of the First Judicial District of Mendoza, and excludes any other court and/or jurisdiction, especially the Federal court.
GENERAL: as you agree with these general conditions, you also accede to being photographed or filmed by our staff during the expedition. These photos or video could be used by the company for advertisement in brochures, web page or media.
CONDITIONS OF CLIMBING EXPEDITIONS, COURSES AND TREKS
AMG reserves the right to change the price of, cancel or withdraw any trek, expedition or program for any reason whatsoever prior to departure. After departure, AMG reserves the right to alter or omit any part of the itinerary, to substitute hotels or leaders, to change any means of conveyance without notice and without allowance of refund, with liability for increased costs (if any) borne by the trek, climb or program members. AMG reserves the right to accept or reject any person as a trek, climb or program member at any time.
I understand, and am aware, that during the trek, climb, program in which I am currently participating, or will participate in, under the arrangements of AMG, certain risks and dangers may arise including, but not limited to: altitude; steep or treacherous terrain; inclement weather; avalanches, rock fall and other natural occurrences; misuse, failure or loss of equipment; shortage of food or water supply; the hazards of traveling in politically unstable areas; the dangers of civil disturbances and war; the forces of nature; acts or omissions of AMG; travel any vehicles or other means of conveyance; and accident or illness in remote places without access to medical facilities, transportation, or means of rapid evacuation and assistance.
I certify that I am familiar with the dangers, hazards and risks incident to trekking and mountain climbing as listed above. And I accept and clearly understand that these hazards and risks may result in personal injuries to me and others, including paralysis and death, and hereby expressly assume all of the above risks including, the risks of acts or omissions of AMG, and do hereby expressly agree to hold AMG harmless and defend them against any and all liability.
In consideration of the services furnished me, and to be furnished me as a member of this trek, climb or program, I hereby release AMG and all the members of the trek, climb or program from any and all damages, injuries, losses, or any cause of action which may result in me, my legal representatives or others purporting to exercise statutory or other rights arising out of, or in connection with this expedition. And I hereby assume each and every damage incident to my participation, and agree to indemnify and hold harmless AMG and all members of the trek, course and/or expedition against any sums which they, or any of them may be subject to pay in consequence of any claim or demand by or through me, or resulting from my being a member of this trek, mountaineering expedition or program.
PARTICIPANT AGREEMENT, RELEASE, AND ASSUMPTION OF RISK
I acknowledge that rock climbing, mountaineering, and trekking in Argentina and foreign countries entails known and unanticipated risks that could result in physical or emotional injury, paralysis, death, or damage to myself, to property, or to third parties. I understand that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity. The risks include, among other things: loss or damage to equipment being used; being lost or separated from their guides or companions; the hazards of walking on uneven terrain and slips and falls; being struck by rock fall, icefall or other objects dislodged or thrown from above; the use of climbing ropes and equipment; rope burns; pinches, scrapes, twists and jolts that could result in scratches, bruises, sprains, lacerations, fractures, concussions, or even more severe life threatening hazards; the forces of nature, including lightning, weather changes and avalanche; weather and altitude can be extreme and can change rapidly without warning; the risks of falling off the rock or mountain; the risk of altitude and cold including hypothermia, frostbite, acute mountain sickness, cerebral and pulmonary edema; and exposure to potentially dangerous wild animals, insect bites, and hazardous plant life; travel in remote areas with poor or no access to emergency and/or medical services; my own physical condition, and the physical exertion associated with this activity.Argentina and all countries have their own laws and standards of acceptable conduct; food and water related illnesses; foreign political, legal, social, transportation, health, and economic conditions; different standards of design, safety, and maintenance of buildings, public places, and conveyances; local & medical facilities and providers; weather conditions; criminal activity, environmental hazards; standards of living and health standards that are not equivalent to life in the United States.Furthermore, AMG employees have difficult jobs to perform. They seek safety, but they are not infallible. They might be unaware of a participant’s fitness or abilities. They might misjudge the weather, other environmental conditions. They might misjudge whether the terrain is safe for travel or where or when an avalanche may occur. They may give incomplete warnings or instructions, and the equipment being used might malfunction.
I expressly agree and promise to accept and assume all of the risks existing in this activity. My participation in this activity is purely voluntary, and I elect to participate in spite of the risks.
I hereby voluntarily release, forever discharge, and agree to indemnify and hold harmless AMG from any and all claims, demands, or causes of action, which are in any way connected with my participation in this activity or my use of AMG’s equipment or facilities, including any such claims which allege negligent acts or omissions of AMG.
Should AMG or anyone acting on their behalf, be required to incur attorney’s fees and costs to enforce this agreement, I agree to indemnify and hold them harmless for all such fees and costs.
I certify that I have adequate insurance to cover any injury or damage I may cause or suffer while participating, or else I agree to bear the costs of such injury or damage myself. I further certify that I am willing to assume the risk of any medical or physical condition I may have.
In the event that I file a lawsuit against AMG, I agree to do so solely in Argentina, and I further agree that the substantive law of that state shall apply in that action without regard to the conflict of law rules of that state. I agree that if any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect.
By submitting this document, I acknowledge that if anyone is hurt or property is damaged during my participation in this activity, I may be found by a court of law to have waived my right to maintain a lawsuit against Aconcagua Mountain Guides on the basis of any claim from which I have released them herein.
RESERVATIONS: No reservations will be made until a deposit is received. Payment can be made by credit card or wire transfer.
Reservations will be received and confirmed once you:
- Submit the booking form duly filled in. You have to fill in one booking form per group. It is the passenger’s responsibility to let us know if the information specified here changes. The passenger may send the booking form by e-mail or through the Company´s web site.
- Make a payment using our international bank account, by bank transfer to our accounts with national banks or by credit card. In case there are bank expenses or interests, you will have to face the costs.
RESERVATION CONFIRMATION: once your application and deposit are receieved, ACONCAGUA MOUNTAIN GUIDES shall forward confirm your reservation via e-mail. Later, the Company will require some personal information of each person who has a reservation under the passenger’s name. A week prior to the trip, the Company shall send information about the hotel, contact telephone numbers, list of participants and related data to the passenger by e-mail.
BALANCE DUE: All balances are due 46 days prior to departure date.
CANCELLATION AND REFUND POLICY
Note: AMG highly recommends trip cancellation insurance for all programs.
- If you cancel 46 days or more prior to departure date you can apply funds to a future trip with AMG.
- If you cancel 45 days or less prior to departure date, the balance and deposit are non-refundable.
- Participants whose balances are not received by the 46 day deadline as stated above, risk forfeiture of their place on the expedition.
Note: AMG reserves the right to waive any fees. As we offer personalized service, we will attempt to accommodate changes and cancellations when necessary, waiving certain fees when feasible.
PRICES: all prices advertised in the Company’s publications are expressed in United States dollars and are subject to changes without prior notice. The passenger shall pay the ruling price at the moment the reservation is accepted. Prices shall not be subject to changes provided that the trip is paid cash and in full once the reservation is made. Otherwise, the company retains the right to change the final price of the program without prior notice. Said changes may derive from market fluctuations affecting the cost structure. Any price increase shall be paid prior to the departure date of the trip without exception.
DOCUMENTATION: it is the passenger’s responsibility to obtain the necessary visa to enter the country of destination. In case the passenger is a minor, the corresponding documents must be presented (for instance, the official paperwork to the authorities in the Provincial Aconcagua Park) .The company shall not to be held responsible if the authorities refuse to give an entry visa to the passenger due to reasons inherent to said passenger, or if admittance to our country is refused due to the passenger’s failure to comply with the necessary requirements, corresponding documents or due to defects on his/her passport. Any expense deriving there from, or from any similar circumstance, shall be fully borne by the passenger. The conditions herein for voluntary cancellation of the service shall apply.
LUGGAGE: the luggage and personal effects shall be, at all times, the passenger’s responsibility. Not only in Mendoza city, but also in the mountain if the passenger decides to abandon the expedition or if he is evacuated due to health problems, he will be responsible of his equipment, personal belongings, and rented gear. In the event of accident, loss or damage during the transfer of luggage in the company’s vehicles, porters or mules, the Company shall be liable to pay up to a maximum of USD 200.
SERVICES INCLUDED: the Company binds itself to render during the trip those services that are included and detailed in the information furnished for each program, according to its updated revision.
SERVICES NOT INCLUDED: are those not included above such as, extras, beverages, telephone calls, laundry, tips, food during transportation, tickets for recreational centers, national parks or natural reserves, etc., or for any other service that has not been dully specified in the advertised program, according to its updated revision.
TRIP CANCELLATION INSURANCE As there are many unforeseen circumstances that may occur during or leading up to the trip, we highly recommend trip cancellation insurance. Please see your travel agent to purchase this highly recommended and expected service.